A reference table for what's available on each plan. For pricing detail and trial behavior, see Plans & trial.
Limits
| Free | Starter | Pro | Business | Business+ | Enterprise | |
|---|---|---|---|---|---|---|
| Locations | 1 | 1 | 5 | 20 | 40 | Unlimited |
| Employees per location | 5 | 50 | 100 | 125 | 250 | Unlimited |
| AI scheduler runs | — | — | Unlimited | Unlimited | Unlimited | Unlimited |
Hitting a limit doesn't break anything — Timely just stops you from creating a new instance until you remove some or upgrade.
Feature gates
| Free | Starter | Pro | Business | Business+ | Enterprise | |
|---|---|---|---|---|---|---|
| Schedule grid | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| One-click publish (email + PDF) | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Smart Copy | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Schedule templates | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Conflict & overtime detection | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| SMS shift alerts | — | ✓ | ✓ | ✓ | ✓ | ✓ |
| CSV import / export | — | ✓ | ✓ | ✓ | ✓ | ✓ |
| Calendar feed (ICS) | — | ✓ | ✓ | ✓ | ✓ | ✓ |
| Clock-in / clock-out (SMS link + kiosk) | — | ✓ | ✓ | ✓ | ✓ | ✓ |
| Timesheets — review, edit, approve, export | — | ✓ | ✓ | ✓ | ✓ | ✓ |
| Actual Time analytics | — | ✓ | ✓ | ✓ | ✓ | ✓ |
| Multi-location | — | — | ✓ | ✓ | ✓ | ✓ |
| Schedule rules | — | — | ✓ | ✓ | ✓ | ✓ |
| AI Scheduler | — | — | Unlimited | Unlimited | Unlimited | Unlimited |
| Square / Gusto / QBO | — | — | ✓ | ✓ | ✓ | ✓ |
| Job codes & subject tracking | — | — | ✓ | ✓ | ✓ | ✓ |
| Job-coding analytics | — | — | ✓ | ✓ | ✓ | ✓ |
| Schedule analytics | — | — | — | ✓ | ✓ | ✓ |
| Labor cost dashboard | — | — | — | ✓ | ✓ | ✓ |
| Dedicated account manager | — | — | — | ✓ | ✓ | ✓ |
| Priority phone support | — | — | — | — | ✓ | ✓ |
| SSO / audit logs / REST API | — | — | — | — | — | ✓ |
| Custom SLA | — | — | — | — | — | ✓ |
Free is a permanent tier, not a trial. It's the same place you land whether you sign up choosing Free directly (no trial, no card, ever) or you let a trial lapse without converting — see Plans & trial for how the two paths meet in the same place. Free isn't read-only: schedule creation, one-click publish, Smart Copy, and conflict detection all work. What's gated is the stuff that's genuinely paid-tier — SMS, clock-in/timesheets, AI, integrations.
Common questions about limits
Are inactive employees counted toward the per-location limit? No — only active employees count. Soft-removed employees are excluded.
Can I split my employees across multiple locations to stay under the per-location limit? Yes — locations are independent of each other, and an employee can only belong to one location at a time. If you have 110 employees and you're on Pro (100/location max), you'd need at least two locations. Note that Pro also gives you up to 5 locations, so this works out.
Do team members count toward the employee limit? No. Team members (logins) and employees (people you schedule) are separate counts. A person who is both — e.g., a manager who also gets put on shifts — counts as 1 employee + 1 team member.
What if I'm at 100 employees on Pro and I want to add a 101st? Two options: (1) upgrade to Business, (2) add a second location and put the new employee there. (Multi-location is included on Pro.)